Digital Products Refund Policy

Last Updated: 31 July 2026

Thank you for shopping at NGC Lifecycle Human Resources. We appreciate your support and want to ensure you have a clear understanding of our policies regarding digital downloads purchased through our Squarespace website.

1. All Sales Are Final

Due to the immediate access and intangible nature of digital files (e.g., downloadable templates, guides, PDFs, audio/video files, or software assets), all sales of digital products are final and non-refundable.

Once your purchase is completed and the download link or access key is delivered, we cannot accept returns, exchanges, or issue refunds under any circumstances, except as expressly stated in Section 3.

2. Before You Purchase

Please review product descriptions, preview images, hardware/software requirements, and details carefully before placing your order.

If you have questions about a product’s compatibility, features, or formatting, please contact us at info@ngclifecycle.co.za prior to completing your checkout. We are happy to help clarify any details.

3. Exceptions & Support

While we maintain a strict no-refund policy, we want you to be completely satisfied with your experience. We will work with you to resolve issues under the following circumstances:

  • Damaged or Corrupted Files: If a file is broken, corrupted, or will not open, please reach out to us within [e.g., 7–14 days] of purchase. We will re-send or fix the file at no additional cost.

  • Download Access Issues: If you did not receive your automated download link from Squarespace after checkout (and it isn't in your spam/junk folder), email us with your order number, and we will manually send you access.

  • Duplicate Purchases: If you accidentally purchased the exact same digital item twice in a single transaction or within a short period, contact us immediately. Upon verification, we will issue a full refund for the duplicate charge.

4. Chargebacks & Disputes

If you experience any issues with your order, we strongly encourage you to reach out to us directly first so we can assist you. Unauthorized chargebacks or payment disputes opened through your bank or card provider for validly delivered digital products will be contested using our verified delivery logs from Squarespace.

5. Contact Us

For help with your digital order, please contact us:

  • Email: info@ngclifecyclehr.com

  • Hours: Support Hours - Mon–Fri, 9h00 - 16h00]

  • Website: ngclifecyclehr.com